Privacy Policy

Leadwood Holidays Ltd takes the privacy of its customers very seriously. We assure you that we will only use your personal data as specified below and only for legitimate business reasons. This privacy policy sets out Leadwood Holidays Ltd commitment to you in respect of how we handle your personal information that we collect or you give us when using our services and also through your use of this web site. This privacy policy may be amended or added to from time to time.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, fill out a form, and connect with other activities, services, features or resources that we make available on our Site. Users may be asked for (when appropriate) their name, e-mail address, and/or phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain activities on our Site.

Non-personal identification information

 We may collect non-personal identification information about Users whenever they interact with our Sites. Non-personal identification information may include the browser name, the type of computer and technical information about the Users’ means of connecting to our Site, such as the operating system and the Internet service providers utilized and/or other similar information.

Web browser cookies

 Our Site may use “cookies” to enhance the User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Sites may not function properly.

How do we collect your Personal information?

We may also collect personal information about you when you send us emails or communicate personal information directly to us, either online or offline. In order to access and make a booking through the online booking system, users will be asked to complete an online booking form. This booking form will request personal information about the user and the passenger(s) who will be using our services, where the passenger(s) is/are different from the said user. We may also collect this information when bookings are made through other offline means.

How we use collected information

• To personalize the user experience
  We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To improve our Site
  We continually strive to improve our website offerings based on the information and feedback we receive from our Users.
• To improve customer service
  Users’ information helps us to more effectively respond to their customer service requests and support needs.
• To process transactions
  We may use the information that Users provide about themselves when placing an order only to provide service to that order. We do not share this information with external parties except to the extent necessary to provide the service.
• To send periodic emails
  The e-mail address that Users provide for order processing will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If a User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If, at any time, the User would like to unsubscribe from receiving future emails, we will include detailed unsubscribe instructions at the bottom of each email.

How do we use your Information?

We use personal information to administer and deliver our services. To this extent, we may on occasions be required to share some/all of the personal information provided with third parties who help deliver and/or administer the services. Third parties are however only permitted to use this information in connection with the delivery or administration of our services.

How we protect your information 

We adopt appropriate data collection, storage and processing practices, and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

How do we secure Payment and Third party transactions?

We will use a reputable merchant service provider for credit card transactions. Only credit card details will be supplied to the merchant service provider. Similarly, all information submitted through our website, including your credit card details, is encrypted to provide greater protection. Although we take every measure to protect this information, we make no warranty regarding the effectiveness of this encryption and we will not be held liable for unauthorized access to this information.

To whom may we disclose your information?

We will not sell or give the personal information that you voluntarily provide us to any third party, other than to: (a) affiliated organizations/associations, (b) third party service providers who offer support services to us, and (c) purchasers of all or a part of the Leadwood Holidays Ltd business provided that such third party agrees to abide by the privacy policies as set out in this statement. It is used solely by us, our agents, affiliates and service providers to better serve our clients.

 How and when do we obtain consent?

In addition, where personal information is to be used for any other matter than that for which it was intended, users will be asked to give their consent. In most cases, Leadwood Holidays Ltd shall ask you to specifically consent, if we collect, use, or discloses your personal information. Normally, Leadwood Holidays Ltd asks for your consent in writing, but in some circumstances, we may accept your oral consent.  Sometimes your consent may be implied through your conduct with us.

Change to this Policy.

Since Leadwood Holidays Ltd regularly reviews all of its policies and procedures, we may change our policy from time to time. Revisions to this policy will be made on the websites, so that users may be made aware of these changes.

Contact us

You can contact us about privacy issues or comment or complain about our privacy practices by contacting us at our Head Office in Nairobi, Kenya. Write to us info@leadwoodholidays.com